Financial aid is generally pretty easy to get. If you are just trying to get a free ride through college, you are probably not going to end up getting it. If you geniunely need financial assistance, you will most likely be able to get it. The process is pretty slow, but the more committed you are, the sooner you will get it done.
At the Financial Aid Office, the lines are almost always long, unless you go at the perfect time. The employees usually are not the friendliest, unless you catch them on a good day. Some are very nice, but most of them just want to go home and be done with their workload. This seems to be the case throughout the campus. Once you get through the paperwork, financial aid is usually within your grasp.