Whenever students have computer problems, the Student Helpdesk is the first place they should go, as the Helpdesk can fix just about anything. If something can't be fixed, the computer can be sent out for repair. The Student Helpdesk is run by current students, and they are always helpful and willing to answer any computer-related questions. Generally, computers on campus are always reliable, and with multiple labs in almost every building, there is always a vacant computer available. While the computers are always working, the printers are usually an issue. They run out of paper or ink, and no one refills them, so students can sometimes be stuck running around campus looking for printers that work. All computers on campus have the necessary programs to get work done, including Microsoft Word, Excel, and PowerPoint. There is also a design lab that is fully equipped with Mac computers, mostly used by communications majors.
The Misericordia e-mail system (e-MU) is always working properly and offers a great spam blocker. There have been very few times when the network has been shut down. There was an incident where someone hacked into the software and sent out e-mails asking for student passwords, which was a huge issue because students sent their passwords, and viruses got into the e-MU system. Since then, IT decided to update the e-mail system, and there haven't been any problems.