When the financial aid department learned I had been laid off, was widowed and had no savings they bent over backwards to try and get me financial aid as fast as possible. They were eager to find me what I needed, and never once got upset when things hit the usual snags. They found the answers and even worked on helping me when they were supposed to be on vacation.
I've had a great overall experience. School size makes the difference and the ease of which services were rendered, questions answered has made a difference for me, it is one of the best perks of attending a small school.